Remote Senior Customer Success Architect — Security Ops SME

Palo Alto Networks; United States; Remote; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks is seeking a seasoned Customer Success professional to support clients post-purchase, driving ROI and value while troubleshooting critical issues within our security solutions. You will collaborate with customers to optimize their security infrastructure and ensure ongoing success.

As part of a remote team, you’ll partner with product and engineering to translate knowledge into customer-friendly guides, escalate effectively, and help scale coverage across geographies.

Qualifications

• 8+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Security Operations

SIEM

SOAR

SOC

XDR/EDR

Cloud technologies

Linux

Python

JavaScript

Customer-facing

Cross-functional teamwork

Job description

Palo Alto Networks is seeking a seasoned Customer Success professional to support clients post-purchase, driving ROI and value while troubleshooting critical issues within our security solutions. You will collaborate with customers to optimize their security infrastructure and ensure ongoing success.

As part of a remote team, you’ll partner with product and engineering to translate knowledge into customer-friendly guides, escalate effectively, and help scale coverage across geographies.