Remote Cybersecurity Customer Success Manager

Palo Alto Networks, Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking an experienced Customer Success professional to drive adoption, retention, and value realization for a portfolio of SaaS customers.

You will lead onboarding, guide customers through implementation, and collaborate with sales and consulting teams to expand services. The role emphasizes strategic relationships with executives and stakeholders, data-driven process improvements, and cross-functional coordination to maximize renewal and upsell opportunities.

Qualifications

• Experience building out new programs and initiatives within an ever evolving organization is preferred.
• Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• Highly data-driven with a commitment to following process.

Responsibilities

• Own onboarding, adoption, satisfaction and advocacy across a portfolio of customers.
• Provide high-touch customer outreach post close to shepherd customers through onboarding.
• Drive adoption and ensure customers apply the offering hours in a timely manner.
• Develop trusted advisor relationships with customer stakeholders and executives to drive cybersecurity value.
• Identify renewal opportunities and coordinate renewals across portfolios.

Skills

Customer success

SaaS sales

Project management

Data-driven

Travel

Tools

Tableau

Job description

Palo Alto Networks, Inc. is seeking an experienced Customer Success professional to drive adoption, retention, and value realization for a portfolio of SaaS customers.

You will lead onboarding, guide customers through implementation, and collaborate with sales and consulting teams to expand services. The role emphasizes strategic relationships with executives and stakeholders, data-driven process improvements, and cross-functional coordination to maximize renewal and upsell opportunities.