Remote Cybersecurity Customer Success Architect

Palo Alto Networks, Inc.; Texas; Remote; USD 113,000 - 183,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success professional to support clients post-purchase, ensuring their success with our solutions and driving measurable ROI. You will troubleshoot critical issues and partner with clients to optimize their security infrastructure.

You will act as a trusted advisor, collaborate with product and engineering teams, and help translate technical knowledge into customer-facing articles and guides to scale coverage across geographies.

Qualifications

• 7+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Security operations

SIEM/SOAR/XDR

Cloud technologies

Linux administration

Python/JavaScript

Cross-functional collaboration

Customer-facing

Communication skills

Job description

Palo Alto Networks is seeking a Customer Success professional to support clients post-purchase, ensuring their success with our solutions and driving measurable ROI. You will troubleshoot critical issues and partner with clients to optimize their security infrastructure.

You will act as a trusted advisor, collaborate with product and engineering teams, and help translate technical knowledge into customer-facing articles and guides to scale coverage across geographies.