Remote Inbound Customer Care Specialist

WEX, Inc.; Midvale (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Retirement plan

Job summary

WEX, Inc. is hiring a Customer Service Specialist to be the primary contact for customers, handling inquiries about account maintenance, billing, and technical support via phone and email. The role supports multiple WEX Health and Mobility call centers and requires a proactive, customer-focused approach.

Shifts include overnight and daytime options, with remote work from a private, quiet home office. You will resolve issues across billing, payments, and platform navigation while adhering to

Qualifications

• High School Diploma or GED.
• Proficient with Google Suite or Microsoft Office.
• Flexible schedule including weekends/holidays.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Maintain accurate records of interactions in the CRM (Salesforce).

Skills

Customer service

Communication

Technical skills

Typing / keyboarding

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is hiring a Customer Service Specialist to be the primary contact for customers, handling inquiries about account maintenance, billing, and technical support via phone and email. The role supports multiple WEX Health and Mobility call centers and requires a proactive, customer-focused approach.

Shifts include overnight and daytime options, with remote work from a private, quiet home office. You will resolve issues across billing, payments, and platform navigation while adhering to