Remote Customer Service Supervisor | Lead High-Volume Team

Cambia Health Solutions, Inc.; Minneota (MN); Remote; USD 68,000 - 87,000; Full time

Job summary

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead our fast-paced call center teams, coaching staff toward excellent customer interactions and first-contact resolution.

You will help drive service quality and cross-serve initiatives while fostering a supportive, productive environment. Remote role available across multiple states with a focus on performance and people development.

Qualifications

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through in-the-moment coaching, one-on-one conversations, and team meetings.
• Monitor individual and team performance to ensure production, customer satisfaction, quality, call accuracy, and cross-serve goals are met in accordance with department standards, medical policy, guidelines, and company timelines.
• Coach and develop employees, oversee training, assess development needs, complete performance reviews, and manage hiring, counseling, retention, and other people-management responsibilities.
• Act as a resource for staff and partners, escalate issues appropriately, collaborate across departments to remove barriers, and demonstrate servant leadership by handling escalated member or provider calls through closure.
• Help develop productivity and quality standards, participate in compliance audits, report findings, and ensure team participation in MTM, URAC, and other compliance requirements.
• Identify and implement continuous improvement opportunities and lead special, division, or process-improvement projects that may require data tracking, analysis, and presentations to departmental leadership.
• Participate on project teams by recommending solutions and translating business requirements, schedules, and communications. As a member of our strong leadership community, provide direction, engage the team toward common goals, and create a positive experience that helps people flourish.

Skills

Leadership

Customer service

Call center management

Performance coaching

Education

Bachelor’s degree

Job description

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead our fast-paced call center teams, coaching staff toward excellent customer interactions and first-contact resolution.

You will help drive service quality and cross-serve initiatives while fostering a supportive, productive environment. Remote role available across multiple states with a focus on performance and people development.