Remote Customer Service Pro in FinTech

Prog Leasing, LLC; Arizona; Hybrid; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401k match

PTO and holidays

Diversity groups

Employee stock purchase program

Tuition reimbursement

Equipment provided

Job summary

Progressive Leasing is hiring a Customer Service Representative to deliver world-class support for our lease-to-own customers. This remote role requires staying within a 60-mile radius of Glendale, AZ, and involves inbound and outbound calls, problem-solving, and delivering a positive customer experience.

You will work with AI-enabled tools and multiple software applications, ensuring clear communication, professional etiquette, and timely issue resolution from a home-based workstation.

Qualifications

• Customer service and prior collections experience.
• Excellent verbal and written communication skills.
• Computer and typing literacy; ability to work with multiple software applications.
• Phone experience in a call center environment.
• Must be 18+ and have HS diploma or GED.

Responsibilities

• Responsible for in-bound and out-bound calls.
• Provide top tier support and service to our customers.

Skills

Customer service

Communication

Typing

Phone experience

Education

High school diploma or GED

Job description

Progressive Leasing is hiring a Customer Service Representative to deliver world-class support for our lease-to-own customers. This remote role requires staying within a 60-mile radius of Glendale, AZ, and involves inbound and outbound calls, problem-solving, and delivering a positive customer experience.

You will work with AI-enabled tools and multiple software applications, ensuring clear communication, professional etiquette, and timely issue resolution from a home-based workstation.