Remote Collections Supervisor - Lead & Develop Team

Prog Leasing, LLC; Draper, Northern (UT, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Progressive Leasing is seeking a Supervisor, Collections to lead and develop a high-performing team focused on collecting accounts while delivering exceptional customer experiences. You will mentor agents, review performance, and coach on effective collection methods in a fast-paced fintech environment.

This is a remote work role within 60 miles of Draper, UT, requiring availability for 11:30 AM–8:00 PM shift. Spanish bilingual is preferred; strong communication and Excel skills are a plus.

Qualifications

• Must have experience in collections.
• Bilingual Spanish is preferred but not required.
• Shift: 11:30AM-8:00PM.

Responsibilities

• Lead and develop a team focused on collections and customer experience.
• Train team members on effective interaction and collection methods.
• Document account and performance details and provide timely feedback.
• Achieve service level and performance goals.

Skills

Bilingual Spanish

Excellent communication

Interpersonal skills

Coaching & mentoring

Time management

Tools

Microsoft Office Suite

Job description

Progressive Leasing is seeking a Supervisor, Collections to lead and develop a high-performing team focused on collecting accounts while delivering exceptional customer experiences. You will mentor agents, review performance, and coach on effective collection methods in a fast-paced fintech environment.

This is a remote work role within 60 miles of Draper, UT, requiring availability for 11:30 AM–8:00 PM shift. Spanish bilingual is preferred; strong communication and Excel skills are a plus.