Remote Bilingual Customer Service Team Lead

Progressive Leasing; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Full health benefits

401k plan with company match

Paid time off & holidays

Tuition reimbursement

Volunteer hours

Job summary

Progressive Leasing is seeking a Bilingual Team Lead, Customer Service to guide and develop a diverse team delivering world-class support for our lease-to-own customers.

In this remote role, you will mentor agents, monitor performance, and drive process improvements while ensuring exceptional service standards across channels. Proficiency in Spanish and strong communication are essential; familiarity with AI-enabled tools is a plus.

Qualifications

• Minimum six months internal tenure preferred.
• Bilingual Spanish speaking required.
• Excellent written and verbal communication skills.
• Ability to calculate figures such as discounts and percentages.

Responsibilities

• Lead and train members of the Customer Service Team to achieve maximum results.
• Accurately perform administrative duties in a timely manner.
• Document and evaluate department progress to identify improvements.
• Monitor calls and verify accuracy; provide constructive feedback.
• Handle escalated complaints and resolve problems.
• Conduct performance evaluations and recognition.

Skills

Bilingual Spanish

Excellent communication

MS Office proficiency

Customer service experience

Team leadership

Disciplinary record clean

Tools

Microsoft Office

Job description

Progressive Leasing is seeking a Bilingual Team Lead, Customer Service to guide and develop a diverse team delivering world-class support for our lease-to-own customers.

In this remote role, you will mentor agents, monitor performance, and drive process improvements while ensuring exceptional service standards across channels. Proficiency in Spanish and strong communication are essential; familiarity with AI-enabled tools is a plus.