Remote Customer Service Supervisor - Lead & Coach Team

Progressive Leasing; Glendale (AZ); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Parental leave

Job summary

Progressive Leasing, a PROG Holdings subsidiary and leader in FinTech lease-to-own solutions, is hiring a Supervisor - Customer Service. This work-from-home role is eligible for remote work within 60 miles of Glendale, Arizona, and you will lead a team delivering world-class customer care.

You will train team members, monitor performance, and ensure service levels exceed expectations while handling inbound/outbound calls and maintaining accurate account records.

Qualifications

• High school diploma or GED required.
• Experience leading a customer service team preferred.
• Ability to analyze team performance and provide feedback.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback.
• Motivate the team to achieve performance goals.
• Ensure service levels exceed expectations for the team.
• Handle inbound and outbound calls and document account details.

Skills

Customer service

Team leadership

Coaching

Call handling

MS Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing, a PROG Holdings subsidiary and leader in FinTech lease-to-own solutions, is hiring a Supervisor - Customer Service. This work-from-home role is eligible for remote work within 60 miles of Glendale, Arizona, and you will lead a team delivering world-class customer care.

You will train team members, monitor performance, and ensure service levels exceed expectations while handling inbound/outbound calls and maintaining accurate account records.