Remote Customer Service Specialist — Work From Home & Benefits

OneTouch Direct; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work From Home

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to support customers via phone, email, or chat, enabling you to work from home while contributing to a team dedicated to exceptional service.

You will handle inquiries, troubleshoot issues, process orders, and escalate when needed. Must live in the San Antonio region, with a reliable internet connection in a quiet home office.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of customer service experience preferred.
• Excellent communication, both verbal and written.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet home office.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Excellent communication

Problem-solving

Time management

Independent work

Critical thinking

Reliable internet

Education

High School Diploma or equivalent

Job description

OneTouch Direct is seeking a Remote Customer Service Representative to support customers via phone, email, or chat, enabling you to work from home while contributing to a team dedicated to exceptional service.

You will handle inquiries, troubleshoot issues, process orders, and escalate when needed. Must live in the San Antonio region, with a reliable internet connection in a quiet home office.