Bilingual Remote Client Support Agent (English/Spanish)

OneTouch Direct; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid training & development

Health Care Plan (Medical, Dental & Vision)

Overtime opportunities

Diverse and welcoming culture

Job summary

OneTouch Direct is seeking a Bilingual Remote Client Support Agent in San Antonio, TX. This full-time position involves responding to customer inquiries across various channels while ensuring satisfaction through effective communication. Candidates should have 1-2 years of customer service experience and fluency in both English and Spanish. The role offers competitive pay, benefits including healthcare, and a positive work environment. Flexibility in working hours and a reliable internet connection are required.

Qualifications

• Minimum of 1-2 years of experience in customer service or support.
• Strong analytical and problem-solving abilities.
• Ability to work efficiently in a remote setting with minimal supervision.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to improve service delivery.

Skills

Fluent in English and Spanish

Customer service experience

Analytical skills

Communication skills

Problem-solving abilities

Tools

CRM software

Desktop or laptop with Windows 11

USB headset with noise-canceling

Webcam

Job description

OneTouch Direct is seeking a Bilingual Remote Client Support Agent in San Antonio, TX. This full-time position involves responding to customer inquiries across various channels while ensuring satisfaction through effective communication. Candidates should have 1-2 years of customer service experience and fluency in both English and Spanish. The role offers competitive pay, benefits including healthcare, and a positive work environment. Flexibility in working hours and a reliable internet connection are required.