Billingual Remote Client Support Agent - San Antonio, TX

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid training & development

Health Care Plan (Medical, Dental &amp

Overtime opportunities

Remote work

Job summary

OneTouch Direct, LLC is seeking a Billingual Remote Client Support Agent to deliver high-quality customer service from a home office in San Antonio, TX. The role emphasizes bilingual support (English/Spanish), strong communication, and problem-solving to ensure client satisfaction.

In this remote position, you will handle inquiries by phone, email, and chat, use CRM tools to document interactions, and work with the team to continuously improve service delivery.

Qualifications

• 1–2 years of customer service or support experience.
• Fluent in both English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Availability for flexible hours including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products and services to address client needs.
• Provide solutions to problems while ensuring a positive experience.
• Maintain accurate documentation of client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

Excellent communication

Remote work experience

Problem solving

Tools

CRM software

Job description

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview:

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

• Minimum of 1-2 years of experience in customer service or support.
• Must be fluent in both English and Spanish
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment