Customer Service Representative - Remote -9/14

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work From Home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to support customers from home. You will respond to inquiries via phone, email, or chat, troubleshoot issues, and process orders with accuracy and care.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to work independently in a remote setting. A dedicated home office and reliable internet are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office.
• Previous experience in a call center or remote support role is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication skills

Problem-solving

Time management

Remote work

Education

High school diploma

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)
• Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home