Bilingual Remote Client Support Specialist (EN/ES)

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid training & development

Health Care Plan (Medical, Dental &amp

Overtime opportunities

Remote work

Job summary

OneTouch Direct, LLC is seeking a Billingual Remote Client Support Agent to deliver high-quality customer service from a home office in San Antonio, TX. The role emphasizes bilingual support (English/Spanish), strong communication, and problem-solving to ensure client satisfaction.

In this remote position, you will handle inquiries by phone, email, and chat, use CRM tools to document interactions, and work with the team to continuously improve service delivery.

Qualifications

• 1–2 years of customer service or support experience.
• Fluent in both English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Availability for flexible hours including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products and services to address client needs.
• Provide solutions to problems while ensuring a positive experience.
• Maintain accurate documentation of client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

Excellent communication

Remote work experience

Problem solving

Tools

CRM software

Job description

OneTouch Direct, LLC is seeking a Billingual Remote Client Support Agent to deliver high-quality customer service from a home office in San Antonio, TX. The role emphasizes bilingual support (English/Spanish), strong communication, and problem-solving to ensure client satisfaction.

In this remote position, you will handle inquiries by phone, email, and chat, use CRM tools to document interactions, and work with the team to continuously improve service delivery.