Remote Customer Experience Specialist

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work From Home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to support customers from home. You will respond to inquiries via phone, email, or chat, troubleshoot issues, and process orders with accuracy and care.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to work independently in a remote setting. A dedicated home office and reliable internet are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office.
• Previous experience in a call center or remote support role is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication skills

Problem-solving

Time management

Remote work

Education

High school diploma

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to support customers from home. You will respond to inquiries via phone, email, or chat, troubleshoot issues, and process orders with accuracy and care.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to work independently in a remote setting. A dedicated home office and reliable internet are required.