Billingual Remote Client Support Agent - San Antonio, TX

OneTouch Direct; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid training & development

Health Care Plan (Medical, Dental & Vision)

Overtime opportunities

Diverse and welcoming culture

Job summary

OneTouch Direct is seeking a Bilingual Remote Client Support Agent in San Antonio, TX. This full-time position involves responding to customer inquiries across various channels while ensuring satisfaction through effective communication. Candidates should have 1-2 years of customer service experience and fluency in both English and Spanish. The role offers competitive pay, benefits including healthcare, and a positive work environment. Flexibility in working hours and a reliable internet connection are required.

Qualifications

• Minimum of 1-2 years of experience in customer service or support.
• Strong analytical and problem-solving abilities.
• Ability to work efficiently in a remote setting with minimal supervision.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to improve service delivery.

Skills

Fluent in English and Spanish

Customer service experience

Analytical skills

Communication skills

Problem-solving abilities

Tools

CRM software

Desktop or laptop with Windows 11

USB headset with noise-canceling

Webcam

Job description

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat
• Demonstrate a thorough understanding of our products and services to effectively address client needs
• Provide solutions to problems while ensuring a positive customer experience
• Maintain accurate documentation of all client interactions
• Work collaboratively with team members to continuously improve service delivery

Requirements

• Minimum of 1-2 years of experience in customer service or support
• Must be fluent in both English and Spanish
• Exceptional verbal and written communication skillsFamiliarity with CRM software and customer support tools
• Ability to work efficiently in a remote setting with minimal supervision
• Strong analytical and problem-solving abilities
• Must be available to work flexible hours, including potential evenings and weekends

Technical Requirements

• Must have a reliable desktop or laptop computer running Windows 11
• High-speed wired internet connection is required
• USB headset with noise-canceling capability (wireless headsets are not acceptable)
• Webcam (built-in or external) is necessary for video interactions

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment