Remote Client Support Agent - San Antonio, TX

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

40 hours per week

Overtime opportunities

Paid training

Health Care Plan

Diverse, upbeat culture

Job summary

OneTouch Direct, LLC is seeking a Remote Client Support Agent to deliver exceptional customer service to our clients. In this remote position, you will respond to inquiries, understand our products, and resolve issues with professionalism and empathy.

Must reside in San Antonio, TX, and have 1–2 years in customer service. The role offers paid training, a health care plan, and opportunities for overtime in a supportive, diverse environment.

Qualifications

• 1–2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem‑solving abilities.
• Available to work flexible hours including evenings/weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products/services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain documentation of all client interactions.
• Collaborate with team to improve service delivery.

Skills

Verbal communication

Written communication

CRM software

Support tools

Analytical thinking

Problem solving

Remote work

Flexible hours

Customer service experience

Tools

CRM software

Helpdesk tools

Job description

Join OneTouch Direct as a Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview:

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

• Minimum of 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment