Remote Client Support Agent — San Antonio

OneTouch Direct, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

40 hours per week

Overtime opportunities

Paid training

Health Care Plan

Diverse, upbeat culture

Job summary

OneTouch Direct, LLC is seeking a Remote Client Support Agent to deliver exceptional customer service to our clients. In this remote position, you will respond to inquiries, understand our products, and resolve issues with professionalism and empathy.

Must reside in San Antonio, TX, and have 1–2 years in customer service. The role offers paid training, a health care plan, and opportunities for overtime in a supportive, diverse environment.

Qualifications

• 1–2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem‑solving abilities.
• Available to work flexible hours including evenings/weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products/services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain documentation of all client interactions.
• Collaborate with team to improve service delivery.

Skills

Verbal communication

Written communication

CRM software

Support tools

Analytical thinking

Problem solving

Remote work

Flexible hours

Customer service experience

Tools

CRM software

Helpdesk tools

Job description

OneTouch Direct, LLC is seeking a Remote Client Support Agent to deliver exceptional customer service to our clients. In this remote position, you will respond to inquiries, understand our products, and resolve issues with professionalism and empathy.

Must reside in San Antonio, TX, and have 1–2 years in customer service. The role offers paid training, a health care plan, and opportunities for overtime in a supportive, diverse environment.