Remote Customer Service Specialist – Benefits & Tech Support

WEX, Inc.; Simsbury (CT); On-site; USD 22,000 - 28,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing, and technical support from home in a fast-paced call center.

You may support Health, COBRA, Benefits Administration, or Mobility services, depending on business needs. Responsibilities include professional customer engagement, problem resolution, and accurate CRM documentation while navigating multiple systems.

Qualifications

• High school diploma or GED required.
• Strong communication and computer skills.
• Willingness to work a flexible schedule, including weekends and holidays.
• Must pass a background check.

Responsibilities

• Answer inbound calls and emails with professional attitude.
• Resolve billing, account maintenance, and technical questions.
• Troubleshoot and guide customers on online platforms and apps.
• Navigate multiple systems to provide fast resolutions.
• Maintain security and privacy per HIPAA and policies.
• Document interactions in the CRM (Salesforce).

Skills

Customer service

Phone etiquette

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing, and technical support from home in a fast-paced call center.

You may support Health, COBRA, Benefits Administration, or Mobility services, depending on business needs. Responsibilities include professional customer engagement, problem resolution, and accurate CRM documentation while navigating multiple systems.