Remote Customer Care Specialist: Tech & Billing Support

WEX, Inc.; Detroit (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email.

You'll support one of several teams (Health, COBRA, Benefits Administration, or Mobility) and ensure accurate documentation in Salesforce while maintaining privacy and HIPAA compliance in Health-related roles. A flexible schedule is required.

Qualifications

• High School Diploma or GED required.
• Proficiency with Google Workspace or Microsoft Office; strong keyboarding skills.
• Willingness to work flexible shifts, including weekends/holidays and overtime.
• Must pass a background check.

Responsibilities

• Customer Engagement: Answer inbound calls and respond to emails with a professional attitude.
• Problem Resolution: Act as a single point of contact for billing questions, payments, and account maintenance.
• Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.
• System Navigation: Multi-task across multiple systems to provide the fastest resolution.
• Security & Compliance: Adhere to corporate security measures and HIPAA guidelines where applicable.
• Documentation: Maintain accurate, detailed records in the CRM (Salesforce).

Skills

Google Suite

Microsoft Office

Keyboarding

Education

High School Diploma or GED

Tools

Salesforce CRM

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email.

You'll support one of several teams (Health, COBRA, Benefits Administration, or Mobility) and ensure accurate documentation in Salesforce while maintaining privacy and HIPAA compliance in Health-related roles. A flexible schedule is required.