Remote Customer Service Specialist – Fast-Paced Support

WEX, Inc.; Phoenix (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement savings plan

Paid time off

Health savings account

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the first point of contact for customers, handling inquiries about account maintenance, billing, and technical support across phone and email channels.

This is a work-from-home position with multiple shift options to fit diverse schedules. The role emphasizes problem resolution, system navigation, and secure handling of customer data in a HIPAA-conscious environment where applicable.

Qualifications

• High School Diploma or GED required.
• Ability to learn and master multiple systems quickly.
• Willingness to work a flexible schedule, including weekends/holidays.
• Must pass a background check.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Serve as single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX platforms and mobile apps.
• Navigate multiple systems simultaneously to provide fast resolutions.
• Maintain accurate records of interactions in the CRM (Salesforce).

Skills

Phone etiquette

Communication

Multi-tasking

Teamwork

Technical adaptability

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the first point of contact for customers, handling inquiries about account maintenance, billing, and technical support across phone and email channels.

This is a work-from-home position with multiple shift options to fit diverse schedules. The role emphasizes problem resolution, system navigation, and secure handling of customer data in a HIPAA-conscious environment where applicable.