Remote Customer Service Specialist — Accounts

Transworld Systems Inc.; Auburn, Beaufort, Des Moines (AL, SC, IA); Remoto; USD 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Team environment

Growth opportunities

Benefits package

Descrizione del lavoro

Transworld Systems Inc. is hiring a Customer Service Representative for a remote role. You will assist customers with their accounts, document information accurately, and explain account statuses over the phone and via email.

The position includes adherence to regulations and performance targets, with baseline inbound handling time and QA goals. The role offers paid training, a team-oriented environment, and a comprehensive benefits package including medical, dental, vision, 401k with employer

Competenze

• Prior call center experience required.
• Excellent written and verbal communication skills.
• Experience navigating multiple systems while speaking with customers.
• Active listening to understand customer needs.
• Strong problem-solving abilities.
• Proficient with Microsoft applications.

Mansioni

• Assist customers with their accounts.
• Ensure all account information is accurately documented in the client's system.
• Provide detailed explanations of account status and inquiries to customers.
• Assist customers with delinquent accounts following state guidelines.
• Adhere to state and federal regulations pertaining to duties.
• Maintain an efficient inbound handle time.
• Achieve QA goals and meet production measures.

Conoscenze

Call center experience

Written communication

Verbal communication

Multisystem navigation

Active listening

Problem solving

Microsoft Office

Descrizione del lavoro

Transworld Systems Inc. is hiring a Customer Service Representative for a remote role. You will assist customers with their accounts, document information accurately, and explain account statuses over the phone and via email.

The position includes adherence to regulations and performance targets, with baseline inbound handling time and QA goals. The role offers paid training, a team-oriented environment, and a comprehensive benefits package including medical, dental, vision, 401k with employer