Remote Customer Service Rep - Paid Training & Benefits

Account Control Technology; Houston (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Benefits package (medical, dental, 401

Paid time off

Paid holidays

Job summary

Account Control Technology is seeking a Remote Customer Service Representative to assist customers with their accounts from home. The role emphasizes accurate data entry, clear explanations of account status, and adherence to regulatory requirements while delivering quality service.

Qualified candidates bring call center experience, strong communication, and the ability to navigate multiple systems. Training begins December 7, 2026, with supportive onboarding and a path for growth.

Qualifications

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts.
• Ensure all account information is accurately documented in client's system.
• Provide detailed explanations of account status and inquiries to customers.
• Assist customers with delinquent accounts based on various state guidelines.
• Adhere to State and Federal regulations pertaining to your job duties.
• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc).

Skills

Call center experience

Written & verbal communication

Multiscreen navigation

Active listening

Problem solving

Microsoft applications

Tools

Microsoft applications

Job description

Account Control Technology is seeking a Remote Customer Service Representative to assist customers with their accounts from home. The role emphasizes accurate data entry, clear explanations of account status, and adherence to regulatory requirements while delivering quality service.

Qualified candidates bring call center experience, strong communication, and the ability to navigate multiple systems. Training begins December 7, 2026, with supportive onboarding and a path for growth.