Remote Customer Care Specialist

TSI - Transworld Systems; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Medical, dental and vision benefits, 4

Job summary

TSI - Transworld Systems is seeking a Customer Service Representative for remote, work-from-home positions. Compensation is $15.00/hour with paid training and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.

In this role, you will assist customers with their accounts, document information in the client system, and explain account status and inquiries.

Qualifications

• Prior call center experience is required.
• Excellent written and verbal communication skills.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts.
• Ensure all account information is accurately documented in client's system.
• Provide detailed explanations of account status and inquiries to customers.
• Assist customers with delinquent accounts based on various state guidelines.
• Adhere to State and Federal regulations pertaining to your job duties.
• Maintain an average inbound handle time.
• Achieve quality assurance goals.
• Adhere to production measures (time spent on calls, schedule adherence, etc).

Skills

Call center experience

Communication skills

Multisystem navigation

Active listening

Problem solving

Microsoft Office

Job description

TSI - Transworld Systems is seeking a Customer Service Representative for remote, work-from-home positions. Compensation is $15.00/hour with paid training and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.

In this role, you will assist customers with their accounts, document information in the client system, and explain account status and inquiries.