Remote Customer Service Specialist

MCI; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

MCI is hiring for a Full-Time Customer Service Representative with Remote Work-at-Home flexibility in the United States. The role focuses on delivering exceptional customer experiences via phone, email, or chat, and collaborating with internal teams to resolve issues.

Ideal candidates are 18+ with a high school diploma or GED, fluent English, and strong communication skills. Prior customer service experience is a plus but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Verbal & written communication

Multitasking

Problem solving

Active listening

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring for a Full-Time Customer Service Representative with Remote Work-at-Home flexibility in the United States. The role focuses on delivering exceptional customer experiences via phone, email, or chat, and collaborating with internal teams to resolve issues.

Ideal candidates are 18+ with a high school diploma or GED, fluent English, and strong communication skills. Prior customer service experience is a plus but not required.