Remote Call Center Supervisor – Customer Service

Verizon; City of Syracuse (NY); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Verizon is seeking a remote Customer Care Team Leader in New York. You will lead a team handling devices, billing and service inquiries from home, with 40 hours weekly and occasional in-person trainings.

You'll recruit, train, and mentor agents to deliver first-class support while meeting quality and attendance targets. The role requires flexibility to work evenings, weekends, and holidays, and a bachelor's degree or 4+ years of experience.

Qualifications

• Bachelor’s degree or 4+ years of work experience.
• 4+ years of relevant experience.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead a customer care team to deliver outstanding service.
• Ensure resources are trained and ready to resolve issues quickly.
• Track and manage call volume for efficiency.
• Mentor the team to improve quality of service.

Job description

Verizon is seeking a remote Customer Care Team Leader in New York. You will lead a team handling devices, billing and service inquiries from home, with 40 hours weekly and occasional in-person trainings.

You'll recruit, train, and mentor agents to deliver first-class support while meeting quality and attendance targets. The role requires flexibility to work evenings, weekends, and holidays, and a bachelor's degree or 4+ years of experience.