Remote Call Center Team Lead - Customer Service

Verizon; City of White Plains (NY); Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a results-driven customer care team lead for a remote role based in New York. You will guide a team delivering outstanding service across devices, billing and other inquiries, modeling professionalism and customer-first mindset.

This full-time position requires 4+ years of relevant experience and a Bachelor's degree (or equivalent). You will work evenings, weekends, and holidays as needed, with 40 scheduled hours per week and opportunity for growth in a dynamic tech

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Customer service

Team leadership

Call center experience

Communication skills

Education

Bachelor's degree or four or more years of work experience

Job description

Verizon is seeking a results-driven customer care team lead for a remote role based in New York. You will guide a team delivering outstanding service across devices, billing and other inquiries, modeling professionalism and customer-first mindset.

This full-time position requires 4+ years of relevant experience and a Bachelor's degree (or equivalent). You will work evenings, weekends, and holidays as needed, with 40 scheduled hours per week and opportunity for growth in a dynamic tech