Remote Customer Service Pro - Health Transport Support

Modivcare; Phoenix (AZ); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer Paid Life Insurance

401(k) with company match

Paid Time Off

Parental Leave

Employee discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, handling transportation queries with accuracy and timeliness. You will document interactions and support a 24/7/365 contact center, including nights, weekends, and holidays as needed.

Ideal candidates have a High School Diploma, 0–2 years of high-volume customer service experience, and strong typing and communication skills. This is a remote role based in Arizona with required home office setup.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Maintains accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.

Skills

Customer service

Data entry

Typing 35 wpm

Teamwork

Communication

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, handling transportation queries with accuracy and timeliness. You will document interactions and support a 24/7/365 contact center, including nights, weekends, and holidays as needed.

Ideal candidates have a High School Diploma, 0–2 years of high-volume customer service experience, and strong typing and communication skills. This is a remote role based in Arizona with required home office setup.