Remote Customer Service & Transportation Coordinator

ModivCare Solutions; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer Paid Life Insurance

AD&D coverage

401(k) retirement savings plan

Paid Time Off

Paid Parental Leave

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns accurately to support transportation services and health outcomes.

Must live in Maine and be able to work from home, with high-speed internet, a dedicated workspace, and 100% training on camera for the first 30 days. Shifts include nights, weekends, and holidays with 24/7/365 operations.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Interpersonal skills

Tech adaptability

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns accurately to support transportation services and health outcomes.

Must live in Maine and be able to work from home, with high-speed internet, a dedicated workspace, and 100% training on camera for the first 30 days. Shifts include nights, weekends, and holidays with 24/7/365 operations.