Remote Customer Service Rep – Inbound Support & Upsell

Remote Jobs; Gulfport (MS); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking people to handle inbound customer calls about goods and services, delivering high-quality service with a professional attitude. The role focuses on debit card incentives, orders, and balances, with a BYOD remote setup for residents of eligible states.

Candidates should have 3–6 months customer service or call center experience, strong phone skills, basic computer knowledge, and the ability to work independently.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Phone communication

Active listening

Basic computer skills

Independent learner

Job description

Five Star Solutions is seeking people to handle inbound customer calls about goods and services, delivering high-quality service with a professional attitude. The role focuses on debit card incentives, orders, and balances, with a BYOD remote setup for residents of eligible states.

Candidates should have 3–6 months customer service or call center experience, strong phone skills, basic computer knowledge, and the ability to work independently.