Remote Customer Service Agent - Inbound Support & Upsell

Five Star Solutions; South Dakota; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Full-time or part-time temporary

Job summary

Five Star Solutions is seeking individuals to answer inbound customer calls about goods and services, delivering high-quality service with a friendly, professional attitude. The role focuses on debit card inquiries, orders, and balances and offers a BYOD, work-from-home arrangement for multiple US states including South Dakota.

Candidates should have 3–6 months in customer service or call center settings, basic computer skills, and strong communication.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills required.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills with active listening.
• Must be 18 years of age.
• A background check will be required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Basic computer skills

Verbal communication

Active listening

Age 18+

Background check

Job description

Five Star Solutions is seeking individuals to answer inbound customer calls about goods and services, delivering high-quality service with a friendly, professional attitude. The role focuses on debit card inquiries, orders, and balances and offers a BYOD, work-from-home arrangement for multiple US states including South Dakota.

Candidates should have 3–6 months in customer service or call center settings, basic computer skills, and strong communication.