Remote Customer Service Rep – Health Transport Scheduling

Modivcare; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Flexible Spending Accounts

401(k) Retirement Savings Plan with 1:

Job summary

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, addressing questions and coordinating transportation services. This remote role requires strong data entry and a customer-first mindset to ensure accurate documentation and a positive health outcome.

We value quick learners who can handle high call volumes, work independently from a dedicated home office, and adapt to a 24/7/365 support schedule including nights and holidays.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes.
• Ability to accurately type at least 35 words per minute

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.

Skills

Customer service

Data entry

Typing 35 wpm

Education

High School Diploma

Job description

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, addressing questions and coordinating transportation services. This remote role requires strong data entry and a customer-first mindset to ensure accurate documentation and a positive health outcome.

We value quick learners who can handle high call volumes, work independently from a dedicated home office, and adapt to a 24/7/365 support schedule including nights and holidays.