Remote Customer Service Rep — Growth, Benefits, Impact

Velocitii; Clifton (TX); À distance; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free healthcare for you and family

Paid training and bonuses

Volunteer time off

Equipment provided

Résumé du poste

Velocitii is hiring Remote Customer Service Representatives to assist clients with auto insurance inquiries from a home office. The role emphasizes a high-volume call environment, clear communication, and dedication to customer satisfaction, with weekend hours and ongoing training.

You will work Monday–Friday with occasional weekend shifts, earn hourly pay, and have opportunities for bonuses and raises as you demonstrate performance.

Qualifications

• 6+ months in a call-center environment.
• 1+ year of sales experience.
• 1+ year of customer service experience.
• Knowledge of cars or interest in learning about cars.
• Strong verbal and written communication skills.
• Organizational and problem-solving abilities.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Responsabilités

• Handle 40–100 calls per day depending on season.
• Highlight and sell membership benefits.
• Prioritize customers and take action to improve their experience.
• Follow on-call procedures and document interactions.
• Move quickly through multiple systems and virtual desktops.
• Meet program metrics and customer satisfaction targets.
• Maintain a structured schedule with set start/end times and breaks.
• Adhere to scheduled shifts and time-off processes.

Connaissances

Call-center experience

Sales experience

Customer service experience

Knowledge of cars

Verbal & written communication

Organizational skills

Problem-solving

Multisystem navigation

Virtual desktop

Remote workspace

High school diploma

Formation

High school diploma or GED

Outils

Five9

Description du poste

Velocitii is hiring Remote Customer Service Representatives to assist clients with auto insurance inquiries from a home office. The role emphasizes a high-volume call environment, clear communication, and dedication to customer satisfaction, with weekend hours and ongoing training.

You will work Monday–Friday with occasional weekend shifts, earn hourly pay, and have opportunities for bonuses and raises as you demonstrate performance.