Remote Customer Service Rep for Life Insurance & Finance

Velocitii; Florida; Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Free healthcare for you & family

Remote work

401(k)

Paid time off

Paid training

Annual bonuses

Job summary

Velocitii is hiring a Remote Customer Service Representative to support members in a fast-paced environment. The role involves answering calls, resolving policy inquiries, and guiding members through life insurance and financial service requests from a home office.

The position offers paid training, healthcare for you and your family, PTO, and retirement benefits. Shifts start around 9:00–9:30 AM EST, Monday through Friday, with no weekend work and opportunities for bonuses and merit raises.

Qualifications

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational, problem-solving, and decision making skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
• Research member files and analyze inquiries to determine the best path to resolution
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns
• Stay up to date on products, member benefits, policies, procedures, and industry regulations
• Meet quality and productivity goals while delivering an exceptional member experience
• End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Decision making

Multisystem navigation

Remote work discipline

Education

High school diploma or GED

Job description

Velocitii is hiring a Remote Customer Service Representative to support members in a fast-paced environment. The role involves answering calls, resolving policy inquiries, and guiding members through life insurance and financial service requests from a home office.

The position offers paid training, healthcare for you and your family, PTO, and retirement benefits. Shifts start around 9:00–9:30 AM EST, Monday through Friday, with no weekend work and opportunities for bonuses and merit raises.