Remote Customer Service & Insurance Support Rep

Velocitii; United States; Remote; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Paid training

Annual bonuses

Merit raises

Free healthcare for you & family

Remote work

401(k)

Company equipment provided

Growth & development

Volunteer time off

Zusammenfassung

Velocitii is seeking a Remote Customer Service Representative to assist clients with auto insurance questions from a home office. You’ll handle inquiries, resolve concerns, and ensure a positive experience for members across the United States.

The role offers $16.00–$16.50 per hour, paid training, weekend incentives, and the potential for bonuses and merit raises. Work from a distraction-free remote workspace with a structured schedule and growth opportunities.

Qualifikationen

• 6+ months in a call-center
• 1+ year of sales experience
• 1+ year of customer service experience
• Knowledge of cars or interest in cars
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Aufgaben

• Manage 40-100 calls per day depending on the season
• Highlight and sell membership benefits
• Put customers first and take action to improve their experience
• Follow on-call procedures and document every interaction
• Move quickly through multiple systems, dual monitors, and virtual desktops
• Meet program metrics and customer satisfaction targets
• Work within a highly structured role with set start/end times and scheduled breaks
• Adhere to set start/end times and scheduled breaks
• Stay fully present and engaged throughout your shift
• Follow the proper steps to request time off

Kenntnisse

Call-center

Sales experience

Customer service

Verbal communication

Written communication

Organization

Problem solving

Navigate systems

Virtual desktop

Remote workspace

High school diploma

Ausbildung

High school diploma or GED

Tools

Five9

Jobbeschreibung

Velocitii is seeking a Remote Customer Service Representative to assist clients with auto insurance questions from a home office. You’ll handle inquiries, resolve concerns, and ensure a positive experience for members across the United States.

The role offers $16.00–$16.50 per hour, paid training, weekend incentives, and the potential for bonuses and merit raises. Work from a distraction-free remote workspace with a structured schedule and growth opportunities.