Remote CS Rep for Auto Insurance | Paid Training & Benefits

Velocitii; Florida; Remote; USD 22,000 - 23,000; Full time

Job summary

Velocitii is seeking Remote Customer Service Representatives to help clients with auto insurance questions from home. Paid training with starting pay of $16-16.50 per hour, plus $1 extra/hour for weekends and annual bonuses. Flexible remote roles include healthcare, 401(k), and paid holidays after 90 days.

Earn merit raises while contributing to a customer-focused team. Ideal candidates have call-center and customer service experience, a basic understanding of cars, and the ability to work

Qualifications

• 6+ months in a call-center environment.
• 1+ year of customer service experience.
• Knowledge of cars or a willingness to learn about cars.
• Ability to navigate multiple computer systems and virtual desktops.
• Distraction-free remote workspace.

Responsibilities

• Assist customers with auto insurance questions and resolve concerns.
• Maintain a friendly, professional voice and service for clients' members.
• Follow on-call procedures and document every interaction.
• Move quickly through multiple systems and virtual desktops.
• Meet program metrics and customer satisfaction targets.
• Work within a structured schedule with set start/end times and breaks.

Skills

Call center experience

Customer service

Automotive knowledge

Multisystem navigation

Virtual desktop

Remote workspace

Education

High school diploma or GED

Job description

Velocitii is seeking Remote Customer Service Representatives to help clients with auto insurance questions from home. Paid training with starting pay of $16-16.50 per hour, plus $1 extra/hour for weekends and annual bonuses. Flexible remote roles include healthcare, 401(k), and paid holidays after 90 days.

Earn merit raises while contributing to a customer-focused team. Ideal candidates have call-center and customer service experience, a basic understanding of cars, and the ability to work