Remote Customer Service Rep - Building Supplies

KEEN, Inc.; California City (CA); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle orders, returns, exchanges, and warranty claims while sharing product knowledge to help fans make informed purchases.

The ideal candidate communicates clearly, remains empathetic under pressure, and can work independently in a fast-paced, remote setting. This role may require overtime to meet business needs while staying aligned with KEEN's customer-first

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly in writing and speech.
• Ability to work independently with minimal supervision.
• Strong time management and organizational skills.
• Empathy in handling complex fan inquiries.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion

Skills

Customer service experience

Communication skills

Independent work

Time management

Empathy

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle orders, returns, exchanges, and warranty claims while sharing product knowledge to help fans make informed purchases.

The ideal candidate communicates clearly, remains empathetic under pressure, and can work independently in a fast-paced, remote setting. This role may require overtime to meet business needs while staying aligned with KEEN's customer-first