Remote Customer Support Rep for Building Supplies

KEEN, Inc.; California; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional experience to fans via phone, live chat, and email. You will resolve product questions, help fans place orders, process returns and warranty claims, and provide information to support confident purchases while representing the brand with empathy.

This remote position requires strong communication, independent work habits, and the ability to manage varying workloads. Candidates in California or other U.S.

Qualifications

• High School Diploma or GED.
• Previous customer service experience and internet call center preferred.
• Advanced verbal and written communication skills.
• Must be able to work independently with little supervision.
• Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work hours.

Responsibilities

• Respond to inbound customer communications by phone, live chat, and email.
• Answer product questions from fans and provide solutions based on individual needs.
• Assist fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provide technical and/or product information to help fans make informed purchases.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Make suggestions that improve internal processes and result in enhanced fan experiences.
• Act as a brand champion.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional experience to fans via phone, live chat, and email. You will resolve product questions, help fans place orders, process returns and warranty claims, and provide information to support confident purchases while representing the brand with empathy.

This remote position requires strong communication, independent work habits, and the ability to manage varying workloads. Candidates in California or other U.S.