Remote Customer Care Specialist - Building Supplies

KEEN, Inc.; Lake Michigan Beach (MI); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver an exceptional experience via phone, email, and chat. You will respond promptly in a fast-paced environment, assist with orders, returns, exchanges, and warranty claims, and provide product information to help fans purchase confidently.

This remote, hourly role offers flexibility and a strong total rewards package. You will also have opportunities to upsell, improve processes, and champion the KEEN brand while

Qualifications

• High School Diploma or GED.
• Experience in customer service, preferably in internet call centers.
• Strong verbal and written communication skills.
• Ability to work independently with good time management.
• Flexible hours and willingness to handle complex fan situations with empathy.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently in a fast-paced environment.
• Answers product questions and provides solutions based on individual needs.
• Assists fans with internet orders, returns, exchanges, and warranty claims.
• Provides technical/product information to help fans make informed purchases and reduce returns.
• Leverages product knowledge to create revenue opportunities and acts as a brand champion.
• Suggests improvements to internal processes to enhance fan experiences.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Time management

Team player

Detail oriented

Positive attitude

Education

High School Diploma or GED

Job description

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver an exceptional experience via phone, email, and chat. You will respond promptly in a fast-paced environment, assist with orders, returns, exchanges, and warranty claims, and provide product information to help fans purchase confidently.

This remote, hourly role offers flexibility and a strong total rewards package. You will also have opportunities to upsell, improve processes, and champion the KEEN brand while