Remote Customer Care - Building Supplies

KEEN, Inc.; Salem (NH); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional experience via phone, email, and live chat from a remote location in the United States. You will respond quickly to inbound inquiries and assist fans with orders, returns, exchanges, and warranty claims.

You will answer product questions, share technical information, and identify revenue opportunities while acting as a brand champion and collaborating with teammates to improve processes and fan satisfaction.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Ability to work independently and manage own workload.
• Strong verbal and written communication skills.
• Flexibility to work hours; may exceed 40 hours.

Responsibilities

• Respond to inbound customer inquiries by phone, live chat, and email in a fast-paced environment.
• Answer product questions and provide solutions based on customer needs.
• Assist fans with internet orders, returns, exchanges, and warranty claims.
• Provide product/technical information to help fans make informed purchases.
• Act as a brand champion and identify opportunities to improve processes.

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional experience via phone, email, and live chat from a remote location in the United States. You will respond quickly to inbound inquiries and assist fans with orders, returns, exchanges, and warranty claims.

You will answer product questions, share technical information, and identify revenue opportunities while acting as a brand champion and collaborating with teammates to improve processes and fan satisfaction.