Remote Building Supplies Customer Support Specialist

KEEN, Inc.; Kentucky; À distance; USD 23 000 - 32 000; Plein temps

Résumé du poste

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience across phone, email, and chat channels.

You will respond to inquiries, answer product questions, and assist with orders, returns, exchanges, and warranty claims while providing helpful technical information to guide purchases. The role emphasizes empathy, independence, and strong communication, with flexible hours in a remote work setting and a wide range of benefits as part of KEEN's total rewards

Qualifications

• High School diploma or GED required.
• Previous customer service experience and internet call center preferred.
• Able to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Flexible hours; some weeks may exceed 40 hours to meet business needs.

Responsabilités

• Respond to inbound customer communications by phone, live chat, and email.
• Answer product questions and provide solutions based on customer needs.
• Assist fans with internet orders, returns, exchanges, and warranty claims.
• Provide technical/product information to aid purchase decisions.
• Identify revenue opportunities and act as a brand ambassador.
• Suggest improvements to internal processes to enhance fan experiences.

Connaissances

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Empathy

Time management

Self-management

Formation

High School Diploma or GED

Description du poste

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience across phone, email, and chat channels.

You will respond to inquiries, answer product questions, and assist with orders, returns, exchanges, and warranty claims while providing helpful technical information to guide purchases. The role emphasizes empathy, independence, and strong communication, with flexible hours in a remote work setting and a wide range of benefits as part of KEEN's total rewards