Remote Customer Experience Specialist - Building Supplies

KEEN, Inc.; Minneota (MN); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle inbound inquiries, provide product information, process orders, returns, exchanges, and warranty claims, and identify revenue opportunities for the brand.

The role requires strong verbal and written communication, empathy in handling complex fan situations, independence, and the ability to manage a varied workload in a remote, fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision and manage workload.
• Flexible hours; remote work availability.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion

Skills

Customer service

Communication skills

Empathy

Independence

Time management

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat. You will handle inbound inquiries, provide product information, process orders, returns, exchanges, and warranty claims, and identify revenue opportunities for the brand.

The role requires strong verbal and written communication, empathy in handling complex fan situations, independence, and the ability to manage a varied workload in a remote, fast-paced environment.