Remote Building Supplies Customer Care Specialist

KEEN, Inc.; Pennsylvania; A distancia; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences through phone, email, and chat. The role involves handling inquiries, processing orders, returns, and warranties while providing product information to help fans make informed purchases.

The position emphasizes empathy, independence, and the ability to manage workloads in a fast-paced environment. This remote role requires flexible hours and a commitment to KEEN’s values as a global brand.

Formación

• High School Diploma or GED.
• Previous customer service experience and internet call center preferred.
• Advanced verbal and written communication skills.
• Must be flexible in working hours; this is a fluid position exceeding 40 hours at times.

Responsabilidades

• Responds to inbound customer communications by phone, live chat, and email within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Acts as a brand champion.

Conocimientos

Customer service

Empathy

Verbal & written communication

Educación

High School Diploma or GED

Descripción del empleo

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences through phone, email, and chat. The role involves handling inquiries, processing orders, returns, and warranties while providing product information to help fans make informed purchases.

The position emphasizes empathy, independence, and the ability to manage workloads in a fast-paced environment. This remote role requires flexible hours and a commitment to KEEN’s values as a global brand.