Remote Customer Experience Specialist - Building Supplies

KEEN, Inc.; Athens (GA); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience across phone, email, and live chat. You will respond to inquiries, help fans place orders, process returns and warranty claims, and provide product information to support informed purchases.

The role requires independent work, strong communication, and empathy for fans, with flexible hours to meet business needs. This is a remote-friendly position, aligned with KEEN's values as a brand champion.

Qualifications

• High School Diploma or GED.
• Previous customer service experience preferred.
• Must be able to work independently with little supervision.
• Advanced verbal and written communication skills.
• Flexible in working hours; may exceed 40 hours to meet business needs.
• Ability to respond to complex fan situations with empathy.
• Team player with positive attitude and receptiveness to feedback.

Responsibilities

• Respond to inbound communications by phone, chat, and email in a courteous, efficient manner.
• Answer questions about products and provide solutions based on fans' needs.
• Assist fans with internet orders, returns, exchanges, and warranty claims.
• Provide technical and product information to support informed purchases.
• Leverage knowledge to create revenue opportunities for KEEN.
• Suggest improvements to processes to enhance fan experiences.
• Act as a brand champion in all interactions.

Skills

Customer service

Communication

Independent work

Time management

Empathy

Problem solving

Team player

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience across phone, email, and live chat. You will respond to inquiries, help fans place orders, process returns and warranty claims, and provide product information to support informed purchases.

The role requires independent work, strong communication, and empathy for fans, with flexible hours to meet business needs. This is a remote-friendly position, aligned with KEEN's values as a brand champion.