Remote Customer Experience Specialist - Building Supplies

KEEN, Inc.; Charlotte (NC); Remoto; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences through phone, email, and chat. You will respond to inquiries, answer product questions, and assist with orders, returns, and warranties from a remote role in the United States.

The position emphasizes empathy, clear communication, and independent work with flexible hours as needed to meet business demand. KEEN promotes a diverse, inclusive workplace and product knowledge is valued for driving sales and

Competenze

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Flexible hours to meet business needs.

Mansioni

• Respond to inbound inquiries via phone, chat, and email in a fast-paced environment.
• Provide product information and solutions based on customer needs.
• Assist fans with web orders, returns, exchanges, and warranty claims.
• Share product knowledge to aid purchasing decisions and reduce returns.
• Suggest process improvements to enhance fan experience.
• Act as a brand champion in all interactions.

Conoscenze

Empathy

Customer service

Written communication

Time management

Problem solving

Formazione

High School Diploma or GED

Descrizione del lavoro

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences through phone, email, and chat. You will respond to inquiries, answer product questions, and assist with orders, returns, and warranties from a remote role in the United States.

The position emphasizes empathy, clear communication, and independent work with flexible hours as needed to meet business demand. KEEN promotes a diverse, inclusive workplace and product knowledge is valued for driving sales and