Remote Customer Service Specialist - Building Supplies

KEEN, Inc.; Illinois; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat in a remote role. You will assist fans with orders, returns, exchanges, and warranty claims while answering questions and providing product information to support purchases.

Your responsibilities include leveraging knowledge to create revenue opportunities, suggesting process improvements, and acting as a brand champion to enhance overall fan experiences.

Qualifications

• High School Diploma or GED.
• Previous customer service experience and internet call center preferred.
• Must be able to work independently with little supervision.
• Must be able to manage workload, time, and organize responsibilities.
• Advanced verbal and written communication skills.
• Flexible in working hours; sometimes exceeds 40 hours.
• Ability to respond to complex fan situations with empathy.
• Team player with ability to maintain positive relationships.
• Excellent problem-solving skills.
• Detail oriented with a positive attitude.
• Able to handle feedback from others, including peers.
• Equivalent experience may substitute for education on a year-for-year basis.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases.
• Leverages product knowledge to create revenue opportunities for the brand.
• Makes suggestions to improve internal processes for better fan experiences.
• Acts as a brand champion.

Skills

Customer service

Call center experience

Independent worker

Time management

Communication skills

Flexibility

Empathy

Team player

Problem solving

Detail oriented

Positive attitude

Feedback handling

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat in a remote role. You will assist fans with orders, returns, exchanges, and warranty claims while answering questions and providing product information to support purchases.

Your responsibilities include leveraging knowledge to create revenue opportunities, suggesting process improvements, and acting as a brand champion to enhance overall fan experiences.