Remote Customer Care Specialist – Building Supplies

KEEN, Inc.; Milton (MA); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences remotely. You will handle inquiries via phone, chat, and email, answer questions about products, and assist with orders, returns, and warranty claims.

Ideal candidates have strong verbal and written communication skills, a customer-service background, and the ability to work independently in a fast-paced environment. Flexible hours are required to meet business needs.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Able to work independently with minimal supervision.
• Strong time management and organizational skills.
• Excellent verbal and written communication abilities.
• Flexible hours; occasionally exceeding 40 hours to meet business needs.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently in a fast-paced environment.
• Answers product questions and provides solutions based on individual fan needs.
• Assists fans with internet orders, returns, exchanges, and warranty claims.
• Provides technical/product information to help fans make informed purchases and reduce returns.
• Leverages product knowledge to create revenue opportunities for the brand.
• Suggests process improvements to enhance fan experiences.
• Acts as a brand champion.

Skills

Verbal communication

Written communication

Problem solving

Detail oriented

Independent worker

Team player

Customer service experience

Education

High school diploma

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences remotely. You will handle inquiries via phone, chat, and email, answer questions about products, and assist with orders, returns, and warranty claims.

Ideal candidates have strong verbal and written communication skills, a customer-service background, and the ability to work independently in a fast-paced environment. Flexible hours are required to meet business needs.