Remote Customer Service Pro | Growth & Rewards

Talentify; Barksdale Air Force Base (LA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in Louisiana is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience.

You will work in a fast-paced environment, using systems to manage accounts, identify sales opportunities, and coordinate with team members to deliver superior service.

This role offers benefits and growth opportunities within a supportive team environment.

Qualifications

• Must be 18 years or older and able to work in the country of employment.
• High school diploma or equivalent required.
• Excellent organizational, written and oral communication skills.
• Typing 20+ words per minute.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Ability to navigate Windows operating system and basic tech.
• Reliable with strong attendance and punctuality.
• Ability to resolve customer issues and provide solutions.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Communication skills

Problem solving

Multi-tasking

Team orientation

Customer service oriented

Typing speed 20+ wpm

Microsoft Office

Windows OS

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI in Louisiana is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience.

You will work in a fast-paced environment, using systems to manage accounts, identify sales opportunities, and coordinate with team members to deliver superior service.

This role offers benefits and growth opportunities within a supportive team environment.