Remote Customer Service Pro - Seasonal Orders & Support

Five Star Solutions; United States; Remoto; USD 19.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

BYOD policy

Paid training

Shift differential

Temporary work arrangement

Descrizione del lavoro

Five Star Solutions is seeking individuals who enjoy helping others to respond to customer inquiries about goods and services. This work-at-home role supports holiday-season ordering across a range of products.

As a BYOD remote call center agent, you will handle inbound/outbound calls, emails, and chats, follow scripts, identify needs, upsell when appropriate, and maintain professionalism. Training is provided; shift differential applies; position ends at Christmas, with potential renewal.

Competenze

• 3–6 months customer service experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills required.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Mansioni

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication scripts when handling different topics
• Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Conoscenze

Customer service

Call center

Basic computer skills

Verbal communication

Active listening

Age 18+

Descrizione del lavoro

Five Star Solutions is seeking individuals who enjoy helping others to respond to customer inquiries about goods and services. This work-at-home role supports holiday-season ordering across a range of products.

As a BYOD remote call center agent, you will handle inbound/outbound calls, emails, and chats, follow scripts, identify needs, upsell when appropriate, and maintain professionalism. Training is provided; shift differential applies; position ends at Christmas, with potential renewal.