Remote Seasonal Customer Service — Holiday Orders

Five Star; Omaha (NE); Remote; USD 17,000 - 24,000; Part time

Job summary

Five Star Solutions is seeking individuals to assist customers by answering inquiries about goods and services with a friendly, professional attitude. This at-home role supports seasonal ordering from fruit baskets to steaks and is open to residents of designated states.

You will manage high volumes of calls across phone, email, and chat, follow scripts, identify needs, and provide solutions while upselling when appropriate. BYOD required.

Qualifications

• 3–6 months customer service experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills required.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner.
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Basic computer skills

Verbal communication

Active listening

Age 18+

Job description

Five Star Solutions is seeking individuals to assist customers by answering inquiries about goods and services with a friendly, professional attitude. This at-home role supports seasonal ordering from fruit baskets to steaks and is open to residents of designated states.

You will manage high volumes of calls across phone, email, and chat, follow scripts, identify needs, and provide solutions while upselling when appropriate. BYOD required.